Terms & Conditions
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Terms & Conditions
1. Scope of Services
- The Company provides professional packing, loading, transportation, unloading, and unpacking services.
- Services are rendered based on the agreed quotation and service contract.
2. Customer Responsibilities
- Ensure accurate disclosure of items to be packed and moved.
- Declare fragile, high-value, or hazardous items in advance.
- Provide access to premises at agreed times for packing and pickup.
- Settle payments as per the agreed terms before or upon delivery.
3. Transit Risk Coverage
- The Company offers basic transit risk coverage for goods against loss or damage due to accidents, fire, theft, or natural calamities during transportation.
- Coverage is limited to the declared value of goods and subject to terms of the insurance policy.
- Customers may opt for additional insurance coverage at extra cost for enhanced protection.
- Claims must be reported within 48 hours of delivery, with supporting documentation and evidence of damage.
4. Liability Limitations
The Company is not liable for:
- Pre-existing damages or wear and tear.
- Losses due to improper packing by the customer.
- Delay caused by traffic, weather, strikes, or unforeseen circumstances.
- Items of extraordinary value (cash, jewellery, documents, antiques) unless specifically declared and insured.
5. Payment Terms
- Quotations are valid for 30 days from issue.
- Advance payment may be required before commencement of services.
- Balance payment is due upon delivery unless otherwise agreed.
6. Cancellation & Rescheduling
- Cancellation must be notified at least 48 hours before scheduled service.
- Cancellation charges may apply depending on notice period and expenses incurred.
- Rescheduling is subject to availability and may involve revised charges.
7. Dispute Resolution
- Any disputes shall first be attempted to be resolved amicably.
- If unresolved, disputes will be subject to the jurisdiction of the courts in the city where the Company is registered.
8. Governing Law
- These Terms & Conditions are governed by the laws of India.
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